developed mostly as a means for BEIKS customers to download e-books,
dictionaries and other BEIKS products for BlackBerry directly to the phone's
As a result, it was neither designed nor
heavily tested to support the broad range of FTP servers and FTP protocol
dialects used on the Web.
1) If BeFTP can connect to the BEIKS FTP server, but can not
connect to your FTP server, then is likely either because it does not support
your server's protocol or because your server is not properly configured. Try
connecting using a different FTP client and eventually contact BEIKS with
specifics about your server, possibly test account for us to experiment with.
2) If BeFTP can not connect to the default BEIKS web server,
then it's usually either the connection method or your carrier/administrator has
blocked the FTP communication protocol port 21; experiment with different
options in the "Connection settings" screen (mostly BES/BIS/TCP) and if neither
works, then it's likely that port 21 is blocked. By definition most BIS accounts
have port 21 blocked, but in reality some carriers (T-Mobile, Verizon) actually
leave them open.
At some point, BEIKS may as well open an FTP server on a different port, but
it's ultimately up to the carrier/administrator to decide which ports are going
to be open; a tight security policy disables all ports and only enables a few.
What this means is that ultimately you may be unable to use BeFTP and will have
to consider other (desktop-to-device or desktop-to-media-card) means to install
the files you want installed.
There is only so much we can do, especially without additional charges to the
You may want to contact us or visit the BeFTP discussion thread at
BlackBerryForums.com to find out more suggestions, download beta versions etc.
Where do you want go from here?