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From: Beiks support
Date: 16 Nov 2004
Device certainly doesn't matter.
Only two practically possible reasons for malfunctioning code:
1) You are using an older LexSpell version; registration mechanism did change in the latest LexSpell release, so if you have downloaded a copy of an older version the new code would not work in it
2) The Palm User Name you have given us during registration is substantially different than the one in your Treo; the algorithm is made so that most minor differences would not cause a problem; yet, a different letter, for example, would make a difference.
Follow up with our support email and give us the exact Palm User Name. On http://www.beiks.com/mystuff there are instructions on how to obtain the Palm User Name.